It says there is an issue with the payment on my order. What do I do?

Your order may not have gone through for a few reasons:

Please confirm that the billing address entered matches the billing address of the credit card you are using to make a purchase. If they do not match, your payment for your order will not go through. 

If you are using a gift card to make a purchase, please make sure that all digits are entered correctly, including the 2 on the far left side of your gift card. This number can be found on the back of the gift card.

If you are still having troubles completing your order, please feel free to give our Studio a call at 612-353-6277 Monday-Friday 10am-3pm CST and we would be more than happy to assist you with your order. 


Can I return items I purchased online at a PRIMP boutique location?

We accept online returns at all PRIMP boutique locations. Please bring the credit card you used to place the order, packing slip, and unworn, tagged merchandise to be returned. We accept returns for a full refund in the form of original payment within 14 days of ship date. Find a store location


Can I use a PRIMP Gift Card for my online purchase?

Click Here to purchase a gift card online.  We offer pre-loaded gift cards in increments of $25, $50, and $100.  If you would like to purchase a custom gift card in any amount, please call us at 612.353.6277 Monday-Friday between 10am - 3pm CST. 

You can use your gift card as payment for online or in-store purchases.


Can I purchase a PRIMP gift card online?

You can purchase a PRIMP gift card here.  If you would like to purchase a gift card in a specific dollar amount not offered, please call us at 612.353.6277 Monday-Friday between 10am-3pm CST. 


How do I check the balance of my PRIMP Gift Card?

Please call us at 612.353.6277 Monday-Friday between 10am-3pm CST, and we can check the balance for you. 


What is PRIMP’s online return policy?

If for any reason you are not satisfied with your PRIMP online purchase, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment. All bodysuits, jewelry, sunglasses, hosiery, face masks, and sale merchandise is final sale. Gift cards cannot be returned for refund. An original packing slip is required for all returns, and tags must be attached with merchandise in original condition. PRIMP is not responsible for shipped packages once they leave our warehouse, including lost or stolen. Shipping charges are non-refundable.

It may take up to 7 business days once we receive the returned merchandise for you to see the refund on your account. Once the return has been processed we will email you a notification. Please allow 1-3 business days for the refund to go back into your account. 

Online purchases may be returned at any PRIMP boutique or shipped to us at the below address using the carrier of your choice.

PRIMP Returns
1121 Jackson Street
Suite 130
Minneapolis, MN 55413

You may also return your purchase to any of our 7 PRIMP locations during store hours, or through curbside pickup within 14 days of your purchase or receiving your order. Please fill out the form for the location you would like to make the return to, and select Making A Return:


Do you have any changes or updates due to COVID-19?

For more information, please click here for our updated store hours and policies due to COVID-19.



How do I track the status of my shipment? 

All orders are shipped via USPS and will take 1-7 business days to be processed before shipping. Once an item has shipped, we will email you a USPS tracking number.

For specific questions regarding order status please call us at 612.353.6277 between 10am-3pm CST, Monday-Friday, or email us at [email protected] 


How do I receive PRIMP emails?

To be among the first to know PRIMP new arrivals, events, and sales, sign up for our email newsletter


Do you restock items that have sold out?

We typically receive limited quantities of each item to keep our website new and exclusive. We pride ourselves in making sure you aren’t wearing the same thing as everyone else! In special cases, we will restock items that have an overwhelming response. To receive notice when best sellers are restocked, sign up for our emails at


Where are PRIMP’s clothes manufactured? 

Many of PRIMP’s items are proudly manufactured in the USA. We also have items manufactured overseas. If you have questions regarding a specific item, feel free to contact us at [email protected] or at 612.353.6277 between 10am-3pm CST Monday-Friday. Please note that emails may take up to 48 hours to respond to.


Do you ship internationally?

For international shipping to Canada, Europe and Australia, please call 612.353.6277 Monday-Friday 10am-3pm CST, or email us at [email protected] (please note that emails may take up to 48 hours to respond to). Order processing takes 1-7 business days and items arrive within 7-15 business days. 


Do items get marked down? 

We do not typically offer sale merchandise. Our prices are low and quantities are limited so it is rare that items sell out at the original price. When we do mark items down, they are final sale.


Can you help me find the right product and size?

You bet! We are happy to offer style advice, answer sizing questions, and provide personalized help to anyone interested! Email us at [email protected] or call us at 612.353.6277 between 10am-3pm CST Monday-Friday to speak with one of our trained stylists. Please note that emails may take up to 48 hours to respond to. 


How long will it take to receive my items once my order is placed? 

*Due to COVID-19 and other unforeseen challenges, please allow up to 10 business days for your order to be processed. For all orders shipping within the United States, you will receive your items within 3-8 business days from when the order is placed. Your order will take 1-7 business days to process, (orders are not processed on the weekends or holidays). Once your order is processed, it will take 2-3 business days to ship to its destination.



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